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What type of bathing dust are you using? How often are your offering her bath? Does she have a bath to herself or does she share one? Do you leave the bath in all the time?

I cut back on the pellets as I thought they were having too much, but they have a nice balanced amount now. Glad the poops and behaviour are normal, the feces worried me slightly as everywhere i read was very set on what was normal (round oval) and anything else was a vet visit 

Water levels do go down and she isn't dehydrated so I'm sure she is drinking.

Since it seems clear there is no medical issue as to why she doesnt take dust baths, anyone have any experience with a similar issue? How is best to keep her clean? Right now she doesn't enjoy the process of myself attempting to dust her, I assume she may get use to it with time but any methods/tips would be helpful .

This might be a strange question, but searching online i cant find the answer. On the attached photo you can see 2 pink bags close to the chins rectum, what is that? First thought was that its testicles but both my chins have it and theyre both supposedly female

http://imgur.com/a/6X5Fxpy

I'm so pleased that things seem to be going well for this wonderful boy. Please keep us updated xx

The good news is that he's eating some hay throughout each week.  It's not quite every day and not a lot of volume.  He won't eat any pellets except for one kind that upset his stomach.  I think I am having trouble weaning him off the wet foods at this point.  He's also acting perfectly normal.  He's extremely energetic and you would not think he's 13-14 years old.

It's been two and a half months since the trimming and we are going back in this week.  They wanted him back after 2 months.  I'm not sure if he needs more trimming but since he hasn't been eating enough hay for such a long time, I assume he might.  My theory is I can be more aggressive about taking away the wet food once I know there's no medical reason he can't chew comfortably.  I sure hate to put him under anesthesia because of the risk but I think this is the best way to go.  His weight is up and he seems healthy so I hope he will pull through the procedure.

Do you have any update on Einstein? I do hope all is well with you both.

I think it's normal behavior you're describing. No two chinchillas are the same. I have a chinchilla that stands up more than the other one.

I don't think there's anything wrong with the feces being pointy, as long as it's not squishy or sticks to the cage. The opposite is they are small and scant. That usually occurs when there's a lot of hair in it from a shedding cycle. There is no need to cut back on pellets. A good pelleted diet is beneficial. Chinchillas drink most of their water at their most active times, which is usually late at night when most people are asleep. The best way to track water is pay attention to water levels.

Yes of course

Do your chins have access to good quality Hay at all times?

Im going to the vet as her poops are slightly pointy and have been for  quite a while, even when cutting pellets down and reducing treats (which are herbs and wheat) though she is pooping regularly and not in pain - also this dusting issue, I want to make sure theres not something underlying that I've missed, she has another matt starting on her forehead again and this issue has been around for months, her coat is just not getting cleaned and is clearly building up oil.

The bathing issue has been around since I got her so I cannot say there has been any changes. Recently, no there hasnt been. She is pooping, drinking, eating normally as far as Im aware. There is a chance she doesnt drink as much as she should as I dont personally see her drink as much as I do the other, but theres been no clear signs of dehydration.

She is housed with the male, has been for most of her life. Male is neutered.

The only thing otherwise Ive noticed is that she would not go on her back legs as much as my male, rarely resting on her hind legs and much prefering to be on 4's. It doesnt seem to be painful as she will go on her hind when exploring, after treats or when grabbing food from her bowl without any indication of pain. Though she mostly eat down on 4's using one front paw to sit and the other to hold the food, unlike my male who will sit on his hind legs and have both paws floating.

These are my first chinchillas, so Im unaware if this is normal behaviour and it is just her preference or not.